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Effective May 2, 2026
This Privacy Policy describes how Ureka Home Services(“we”, “us”, or “our”) collects, uses, and shares your personal information when you book services, communicate with our concierge, or otherwise interact with our website. We act as the data controller for personal information collected through this site. Our booking, concierge, and payment infrastructure is provided by specialist platform providers that process information on our behalf as service providers.
Where applicable law (such as the GDPR or UK GDPR) requires a legal basis, we rely on: (i) performance of the booking contract with you; (ii) our legitimate interests in operating, securing, and improving our services; (iii) compliance with legal obligations; and (iv) your consent, where we ask for it (for example, for certain marketing communications).
We do not sell your personal information. We share it only with:
We use cookies and similar technologies to keep you signed in, remember your preferences, secure the site, and understand usage. You can control cookies through your browser settings. Disabling essential cookies may prevent core features (such as signing in or completing a booking) from working.
We retain personal information for as long as needed to provide the services and for legitimate business or legal purposes, including tax, accounting, dispute resolution, and fraud prevention. Booking and payment records are typically retained for at least the period required by applicable financial and tax law. You may request deletion of information that is no longer required for these purposes (see “Your rights” below).
We use technical and organizational measures designed to protect your information, including encryption in transit, encrypted databases at rest where supported by our providers, access controls, and regular review of permissions. No system can be guaranteed to be perfectly secure; we work continually to improve our safeguards.
Your information may be processed in countries other than the one where you live. When we transfer information internationally, we rely on appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) where required by law.
Depending on where you live, you may have the right to access, correct, update, port, restrict, or delete your personal information, to object to certain processing, and to withdraw consent where we rely on it. California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and limit the use of sensitive personal information. We do not sell or “share” personal information for cross-context behavioral advertising.
To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request. If you believe we have not addressed your concern, you may have the right to lodge a complaint with your local data protection authority.
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
We may update this Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you through the site or by email.
For privacy questions or to exercise your rights, contact Ureka Home Services.
